Auto Respond

RickEp

Is there a way to NOT auto respond to a single email address?

ryanp

Is there a way to NOT auto respond to a single email address?

Block the email address from the system is the first thing that comes to mind... what is the situation?

Customer or staff?

RickEp

Well it is another help desk system. When an error is seen on a software package their system (Spiceworks) produces a ticket if that ticket is a certain category it creates a ticket and send it to us. If we auto reply to their ticket there system will auto reply to us etc etc. You can see the problem.

If I block the email will that just stop the auto reply or will it block that email from coming in?

ryanp

I see... haha... sorry mate... have you thought about creating a maximum open number of tickets in the settings? This way you may get 5 open tickets but it won't keep going for ever.

I don't know if there is much that can be done, you can consider banning the email address in osTicket or, maybe at your email host? Your host may also be able to stop out going messages to this email address by a rule or by a blacklist?