Small IT Company Support

sitebuildr

Does osTicket allow the support of clients/customers a small IT Company or is this purely Internal Support???

If so, do you know of any suitable solutions for a small IT company to support their ticketing system for their clients.

ntozier

We use two different OSticket implementations.

implementation 1 - internal IT support for about 12 physical locations and 6 different organizational entities.

implementation 2 - used by a specific program to provide external support to state, and all local statewide agencies that utilize New Hampshire's HMIS.

I also know of several small IT companies that utilize this software as a base for supporting their customers.