Random access to OS Ticket staff panel

ukracer

I have just started having random access problems when logging in the staff panel.

I can log in great first time .

I can see the jobs in the queue.

I select the job and then instead of going to that job as it always does it wants me to authorise with password again.

It will do this, but not log back in, for several attemptsa nd eventually it will log back in but them will do the same again.

Now this is wierd as I have switched off laptop and rebooted. The server is not on my computer and from what we can make out other users are not having the same problem!

ukracer

UPDATE

I have been on my home computer using Team viewer and it does not happen from there so it is isolated to my laptop.

I have cleared the cacheanmd the cookie for that site but its not fixed it yet??

ukracer

Further update:

I have isolated this problem to my dongle.

If I access the OS ticket install via my data connection on my mobile (Wifi thethering) it works fine just like when I am on my PC.

Every time I select a ticket it opens and when I go back it goes back to open queue etc BUT when connected vi my dongle it keeps asking for the password instead.

Any suggestions ??

ryanp

There are a couple of things this could be.

First of all, inspecting cookies in Chrome tells me that osTicket appears to be using PHP sessions and not cookies, this means each time your computer is turned off or browser is completely closed the session is destroyed and you need to restart. You could write some code for a cookie to start a new PHP session but honestly I wouldn't bother plus this creates a security threat.

How often does your desktop computer get turned off vs your laptop?

Secondly, I don't know if osTicket does this (maybe a developer or someone more familiar with osTicket sessions can say), 1 system I built requires the admin to consistently connect to the application via the same IP address for the session, this meant if a mobile data connection changed the IP address the session was destroyed and the user logged out. This was designed like this to ensure admin access to the system was never compromised with travelling executives forgetting to log out of the system from their laptops.

I hope this gives some insight and helps... well at least with your sanity... oh, try saving your password in the browser so when ever you go to the site or need to re-authenticate all you need to do is click 1 button.

Cheers,