Hi...I have problem getting user reply to Support via email to thread in Control Panel. User reply is received by support@mydomain.com but did not appear in Control Panel.
According to autogenerated message, OSticket allows user to reply via email.
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
Is there some setup which I have missed? Please advise. Thanks.
