Ticket Replies not in control panel.

otacon

I have just setup and configured the osticket, but I must have missed something.

After the submission of a ticket I may respond with some additional questions. At the end of the email that my questions are on it says to respond to this email or use the ticket system again.

When the customer responds to my email it does not go into the ticket system. Is there a configuration I may have missed to enable this feature? I do get the email at my support email account, but OS ticket can't see it.

I thought it may not be able to check my email because it does not have all the information, so I went to the email and filled all the incoming and outgoing settings, but this did not resolve the issue.

Any suggestions would be appreciated.

otacon

Just some more testing.

If I have it do cron when logged in it works, but this is unreliable, so I know my settings are right.

when initiating cron from safari I get "77"... ok whatever that means

When I initate it from terminal I get, PHP Deprecated: Assigning the return value of new by reference is deprecated in /var/www/clients/client1/web6/web/support/include/pear/Mail/mimeDecode.php on line 335

PHP Deprecated: Function split() is deprecated in /var/www/clients/client1/web6/web/support/include/class.mailfetch.php on line 259

PHP Deprecated: Assigning the return value of new by reference is deprecated in /var/www/clients/client1/web6/web/support/include/pear/Mail/smtp.php on line 322

Looks like some thinks are outdated, because I am on the latest php... I will see if I can fix the code.

Kelli

Have you checked "Enable POP/IMAP email fetch" in Admin Panel > Settings ?

The Deprecation messages are just warnings and won't cause a problem.

ntozier

Otacon,

Have you added any custom fields to your tickets?

I've noticed in the past that if I didn't implement things perfectly that ticket generation via email fails silently with nothing in any logs that I could find.