Simple questions form a newbie

Hi,

I am a starter regarding osTicket, first of all I would describe the goals to be reached:

- Incoming ticket shall generate a email, which will be sent to the admin of the ticket system.

- Admin will then assign the new ticket to one of the employees (called agents, right?).

- Agent shall only see the ticket and have the right to close it.

- Admin shall see all ticktes and their current status and time when it was opened and when it was closed by the agent.

Especially the point "assigning to agent": Is it possible with osTicket?

Best Regards

itticket

Of course... Go to the staff control panel and look at the current ticket you have in.

At the bottom where you have the ability to respond to the ticket you should see a "assign to staff" tab.

Click this then select the staff members name.