Tickets all locked by other user permanently

mikepaterson

Every time I update a ticket I get an error that the ticket is locked by another user.

I am the only user active, the lock is set to 3 minutes, yet even after several days, the ticket will be locked - Any ideas please?

Thanks

Mike

Kelli

Not sure why it's happening without more info, but since you're the only staff member, you can disable it all together in admin panel > settings.

mikepaterson

Thanks,

Unfortunately I am not the only staff member, though I was the only one active so I do not want to dsiable the loocking, just have it work properly if possible.

Cheers

Mike

ntozier

I do not recommend this but, you could delete all the rows in the (ost_)ticket_lock table.

This would be a "quick and dirty" fix and would not fix the actual problem.

Have you modified your source?

Have you tried Admin Panel -> Settings -> Auto-Lock Time and setting it really low? (mine is 2).

Are you running cron regularly? Or are you setup for "Enable Auto Cron:"?

mikepaterson

Thanks for the reply.

Auto lock time is set to 3 and it just does not unlock - I am now thinking that it might have been caused by the upgrade I did a few weeks back so will try deleting the locks in the db and see what happens

I do not run cron at all and haven't enabled autocron

Thanks for your help :)

mikepaterson

I just took a look at the ticket_lock table and it is empty!

ntozier

I.... whoa.

Have you messed with class.lock.php or class.ticket.php?

mikepaterson

LOL - No I have only edited class.config.php to enable 2 letter file suffices to be uploaded (e.g. .gz)

Cheers

Mik

ntozier

Can you do a diff between the stock file and what you have on the server to see if maybe those files got corrupted when uploaded or something?