Mailed tickets give timestamp of fetching instead of when it was sent

mlungu

Hi,

Something we haven't really noticed before, because we are generally logged in, is that if nobody is logged into the OStickets it doesn't fetch mail. The result is that when we were away for 5 days and logged in after coming back, all emailed tickets had the same timestamp and customers only received a reply with their ticket number at that point.

Is there a setting I am overlooking here?

Thanks.

Theo

ntozier

If you are running under *NIX search the forums for cron.

If you are running under Windows search the forums for Task Scheduler.

This should point you in the right direction. :)

mlungu

Hi Ntozier,

Does the fact that it works as long as I am logged in not indicate that the cron job is working fine? It just doesn't seem to run when we are NOT logged in?

We're on *NIX (Freebsd) Cpanel by the way.

Thanks

Kelli

It sounds like you're using auto-cron, which pulls tickets only when staff is active to trigger the request. It's kind of a last-ditch effort for getting emails into the system and isn't recommended if you can do otherwise.

You should set up an actual cron job if possible.

http://osticket.com/wiki/Email_Settings#POP3.2FIMAP_Polling(http://osticket.com/wiki/Email_Settings#POP3.2FIMAP_Polling)

mlungu

Sorted

Hi Guys,

Thanks for the replies. I have it working with email piping now. I realise the autocron issue as well (once pointed in that direction :-) - which is exactly what the reason was. Seeing that email piping was available on our Cpanel platform now I chose that route.

Cheers

Theo

ntozier

Glad that you got it working. :)