Email notification

bleeped

I had a bad email entered on a ticket. I corrected the email in the ticket, but something keeps attempting to send emails to the incorrect original email.

Is there a spool or queue somewhere holding emails that need to be sent?

Every time the email bounces back it creates a new ticekt.

How do I stop this?

Thanks!

ntozier

Shut off email fetching.

log into the account (using a webclient or standalone client) delete the emails.

edit the ticket to make sure that the email address is correct.

Whats the bounce message say? Does it say that it will keep trying to deliver the email or is it a fatal error? If its fatal you can turn mail fetching back on. If it is going to keep trying hopefully it will tell you how much longer it will "attempt" to deliver it. Which means chances are it will generate additional bounce messages.

bleeped

Thx! Says keeps trying to deliver. I will follow your steps.