PHP Error Messages, email polling?

jimebong

All,

I have OSTicket 1.6 installed on CentOS 5.6 and am unable to get email polling to work consistently. Using a University email account powered by google mail.

Seem to have necessary PHP modules:

# rpm -qa | grep php

php-pear-1.4.9-6.el5

php-pdo-5.1.6-27.el5_5.3

php-pear-MDB2-2.4.1-2.el5.centos

php-common-5.1.6-27.el5_5.3

php-devel-5.1.6-27.el5_5.3

php-mcrypt-5.1.6-15.el5.centos.1

php-5.1.6-27.el5_5.3

php-cli-5.1.6-27.el5_5.3

php-mysql-5.1.6-27.el5_5.3

php-ldap-5.1.6-27.el5_5.3

php-pear-MDB2-Driver-mysql-1.4.1-3.el5.centos

php-imap-5.1.6-27.el5_5.3

# php -v

PHP 5.1.6 (cli) (built: Nov 29 2010 16)

Email configuration:

IMAP enabled in email account settings.

In OSTicket I provided following info:

HOST - imap.gmail.com

PORT - 993

PROTOCOL - IMAP

ERYPTION - SSL

SMTP Host - ssl://smtp.gmail.com

SMTP Port - 465

Auth Required = Yes

*One thing I noticed is that when I enter the username in the login info as user@domain.edu it fails, won't allow me to save. When I enter only the username it allows me to save.

Created a crontab entry with following:

*/5 * * * * /usr/bin/php /var/www/osticket/api/cron.php

Can see cron executing every 5 minutes in /var/log/cron

Not able at this point to discern why email polling is not working, where I may have gone wrong, or not done.

I am finding this recurring error PHP error "PHP Warning: sprintf(): Too few arguments in /var/www/osticket/include/class.email.php on line 197 but I'm not having problems with notifications.

Earlier today I enabled autocron and it did pick up and delete some emails from the inbox but tests sent since remain there unread for a few hours now.

Any suggestions on things to try or places to look for errors would be greatly appreciated.

Thanks in advance,

Jim

jimebong

Tried the recommendations from this post - (POP/IMAP Polling Not Working)

Created an API key using my servers internal IP and edited the crontab entry as follows:

*/5 * * * * wget -q -O /dev/null --user-agent=A19AC5E29CA316EE36D2348A31DE6DB6 http:///api/cron.php

Stopped and started cron service. Still no change, or errors to guide me...

ntozier

Spent a few spare cycles thinking about this, and I've come up with a couple questions for you.

Have you tried redirecting the output of the cron to a file and see what happens? Maybe something like:

*/5 * * * * /usr/bin/php /var/www/osticket/api/cron.php > /var/log/ost_cron.log

When you say that current tests are not working, are you sending the emails with an address that is configured as a staff in OST?