Create a Ticket by mail

Naadir

Hello,

I would like to know if is possible create a Ticket by mail.

If a customer send an e-mail to my address, osTicket can create automatically a ticket and send an e-mail to all interested group saying that there is a new Ticket?

If all of that is possible, how can I configure it?

I'm sorry for the Newbie question, but I need help and untill now I find nothing about it. I read some post on the forum and the FAQ, but everyone seems to consider this question obvious.

ntozier

Yes, you can setup OST to check an email address and open tickets automagicly. And assign a default department, as well as issue new ticket alerts.

To this up you should read:

http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)