ticket created with missing text from email

talamir

Hi,

if someone sends an email to the mailbox that osticket monitors, a ticket is being created but the text is incomplete. i can see the entire ticket text in the email notification, but in the web interface, only the first few characters are recorded.

i noticed that the "�" character is what breaks it... anything AFTER that will not get recorded in the ticket on the web... any idea's ?

ntozier

is the email being sent in a language other than English?

talamir

no its not...

all messages are in english.. some are making it through properly, some are not. could it be related to HTML content that some clients are producing ?

any way to tell osticket to ignore those characters and just take everything ?

Kelli

Check the mail headers to see what the character encoding is for the ones that aren't coming through.... easier to go from there.

Thinkso

Has anyone found a solution to this issue? It just started happening for one of my queue email addresses. Odd thing is it is the only one not of the same domain as the rest.

Any suggestions will be helpful.