Ticket time is ahead of 40 Min from system time

shekhar

Hello Guys,

I am facing strange problem, I managed to install successfully RC3, but my Newticket or any reply to my ticket is more that half hour ahead , though the system time is correct.

Even in Mypreference it is showing correct time , they why there is time difference while opening new ticket or replying new tickets..

Thanks

Shekhar

TunaMaxx

Web server, e-mail server and workstation (if all aren't the same development machine) all have the correct time, timezone, and DST settings?

shekhar

Yes all are having perfect timezone, my qestion is if a user opens a ticket, on my osticket website it shows the entry of wrong time 40 min ahead. for timebeing forget about email, lets talk only about website reply only, The users open ticket time get wrong entered on website.

shekhar

macgyver

Did you ever resolve this?

I am having a similar problem where osTicket is 3 hours ahead when you look at message details.

For example:

Server time (using unix date command) Wed Dec 31 09 GMT 2008

osTicket time (tickets.php) 12

The date format is also incorrect. I have specified a UK format in preferences (d/m/Y) but it displays them US (m/d/Y). I also specified I wanted to use 24h time which also does not work

It's almost like the preferences aren't referenced by tickets.php

Thanks

macgyver

Ok worked it out. It was an issue with MySQL. I hadn't restarted the MySQL server since I changed the server time so it was inserting the wrong timestamp into the database.

The date format issue still remains whereby I am getting US when I want UK

swfblade

That also may be a language setting in your SQL database, worth checking.

sjangra

hi facing the same problem please help