Need a little help here, want to automatically pass "Help Topic"

Chrisl

I basically would like to use OSticket as our portal to technical support and sales through our web page. I could install 2 different versions of OS ticket should this not be possible but I am pretty sure it is.

What I would like to do is remove the option for the user to select what "Topic" is used, if they follow the link from our tech support page it would automatically be tech support, but if they get to the link from our billing page it would automatically be billing.

Thoughts / suggestions?

thofei

Hi,

guess the easiest way is to just pass some get parameters and use that as value for the topic.

So open "open.php" and add something like

$source = $_GET;

Now open "/include/client/open.inc.php", goto the opening of the actual form (somewhere around line 20) and add

<input type="hidden" name="topicId" value="<?php echo $source?>">

Now remove the table row, where the help topic dropdown is displayed.

Finally change the links from your Tech Support or Billing page to something like

<a href="/osticket/open.php?source=2">Create a Billing Ticket here</a>

or

<a href="/osticket/open.php?source=1">Create a Support Ticket here</a>

You have to lookup the the numbers for the "source" parameter for yourself, it's the value of the column "topic_id" in the table "ost_help_topic" for the respective topic.

Should work, haven't tested it for myself, but there shouldn't be too much problems with that. It would probably be a good idea to implement a check in open.php if there is a value for "status" and if not, set it to a default value (probably for support) to prevent having no topic at all.

Best

jemberling

I too am looking for this functionality. The above method did not work for me. Does anyone else have any idea how to implement this?

thofei

Hi,

as you said it did not work, i tested it on a development install here and it works like it should. Do you get any error messages or what happened?

Best