Fetching mail on Windows

UncleDan

Hi there, I am very new to osTicket.

I have just installed it con a Windows XP Professional with XAMPP.

It is not the best server in the world, but we already have some scripts running there and being a very little company, it does his job.

The system itself works like a charm: I can manually add tickets and use any single function.

Now I have created a POP3 account called tickets@xxxxxx.xxx

And the account works regularly.

So I tried to manually run cron.php before deciding if I will use autocron or a scheduled task.

But every time I hit the cron.php page I get an error:

"Unknown remote host or invalid API key "

(config)

(error)

I have attached the config and the error.

If anyone can point me in the right direction, I would greatly appreciate it.

Thanks in advance.

ntozier

I've had never tried to run cron.php manually, I run it from task scheduler. (I am running Server 2008, and was running it under Server 2003). I created a .bat file and use Task Scheduler to call it. Make sure that you set the optional Start In path. Here is the contents of my .bat

C:\Progra~1\PHP\php.exe -f c:\Inetpub\wwwroot\OSTICKET\api\cron.php > osticket.log

I cannot run http://server.ext/api/cron.php(http://server.ext/api/cron.php)

I get a "The page cannot be displayed because an internal server error has occurred." when I try. Try running autocron.php and see what happens.

I can run http://server.ext/scp/autocron.php(http://server.ext/scp/autocron.php)

UncleDan

XAMPP aurocron

I could not find any aurocron.php, but your batch works like a charm!

If this can help someone, here is "my" version with path modified for XAMPPinstallation.

C:\xampp\php\php.exe -f C:\xampp\htdocs\OSTICKETFOLDER\api\cron.php >> C:\xampp\htdocs\OSTICKETFOLDER\mailfetch\mailfetch.log

exit

Another little tip for Windows user: to hide the DOS window while fetching mail, you can create a link with "minimize to tray" option and schedule the .lnk instead of the .bat.

Thanks!