Opening ticket hangs

craighwk

Hi all,

Just installed OSTicket onto a new server and so far everything is working fine. I have departments, staff, and help topics set up. I went to test my first experience as a "user" opening a ticket and am having issues.

They go to mydomain/helpdesk, fill out all their information to open a new ticket, but when they click submit, it hangs there for about 2 minutes before returning an "Internal Server Error" message.

Edited: I can't delete this message, but I found out what the issue was. Apparently my host doesn't support PhpMailto's so I had to set up an SMTP server to deliver the ticket alert messages. This fixed the problem.

ntozier

I really hate seeing posts that don't actually have a reply (call it my pet peeve).

Thank you for posting what your solution was for everyone else who may encounter this type of problem.

To reiterate: Apparently my host doesn't support PhpMailto's so I had to set up an SMTP server to deliver the ticket alert messages. This fixed the problem.

IF you don't mind please post your host so that anyone else with the same host might find this a little easier.

Thanks!