OSTicket Logo problem

mudvayne819

im using this osticket cms at my university for our apple repair center in an intranet and i and my users can access the site and all the functionality. But from my computer i can see the site just fine, but my users cant see the logo OSTicket on the front page, cant load the image, i went to the location and the file is there, so my question is, where in osticket can i change the path to my image, i want to type in the full path instead of ./image.... path.

Can someone help me?

scottro

im using this osticket cms at my university for our apple repair center in an intranet and i and my users can access the site and all the functionality. But from my computer i can see the site just fine, but my users cant see the logo OSTicket on the front page, cant load the image, i went to the location and the file is there, so my question is, where in osticket can i change the path to my image, i want to type in the full path instead of ./image.... path.
Can someone help me?

ostlogo.jpg is referenced in just one file and that is

include/staff/header.inc.php

I checked in both RC5 and ST both and they are already listed as "images/ostlogo.jpg" not "./images/ostlogo.jpg"

<a id="logo" href="index.php" title="osTicket"><img src="images/ostlogo.jpg" width="188" height="72" alt="osTicket"></a>

That is for the image once users are logged in. If you are talking about the image located on the login screen then that one is in

scp/css/login.css

background: url(../images/logo-support.gif) center center no-repeat #fff;

Perhaps that one is the culprit?

mudvayne819

doesnt work.

There's more then 1 file header.inc.php, i changed the reference to the logo on all 4 of them, and the logo still doesnt change, i can see the logo on my server, and a box next to it, and another, but as soon i go on another computer, the logo doesnt show, whats strange is any other image is shown, just the logo isnt. and when i look at the source to where the logo is, its like i havent changed header.inc.php, like its not using this file to get the path to the logo. something is trange, all i did was put a logo with the same dimension and replaced the file, since then, i cant see the logo on some comps, but on my comps i can see it just fine.

scottro

doesnt work.
There's more then 1 file header.inc.php, i changed the reference to the logo on all 4 of them, and the logo still doesnt change, i can see the logo on my server, and a box next to it, and another, but as soon i go on another computer, the logo doesnt show, whats strange is any other image is shown, just the logo isnt. and when i look at the source to where the logo is, its like i havent changed header.inc.php, like its not using this file to get the path to the logo. something is trange, all i did was put a logo with the same dimension and replaced the file, since then, i cant see the logo on some comps, but on my comps i can see it just fine.

Have you cleared the cache on the computers that don't show the changes you're expecting?

ntozier

To elaborate on what Scottro said, chances are you are seeing a cached logo. Clear your caches (you might even want to close and reopen your browser) and view the page again. You should also check the code that you changed to insure that it is correct.

If you use IE you might try right clicking on the image (or where the broken image is) and select "properties" and it will give you the URL to where it is trying to pull the image from. You can compare that to where the image actually resides. You of course also need to make sure that the web server can actually read the file. (ie check the permissions on the logo)

mudvayne819

what i did is find ostlogo.jpg and replace it with another file.

the picture show on where i build my website and on the server hosting it. but when i go on my network and use a box and access osticket, the logo doesnt show, but any other image works.

Imma check to clear the cache and check the path to the logo but even when i modify the header.inc.php file it doesnt update it when i try to access osticket on my network... so strange... i can change any picture except the logo.

mudvayne819

i tryed to access my site on iexplorer and the logo doesnt show, but on firefox or googlechrome it works.

What i did i cleared the cache folder, still no image

I moved the cache folder to another location, still no image.

usualy when you cant access a image or file on web. u get a 404 error but with the logo all i get on iexplorer is the image but blank, with a red X on it. but on googlechrome or firefox the website is flawless... really strange... not its microfail.

thofei

please post the source code where the logo is displayed.

Have you followed ntoziers suggestions

If yes, please post the output of that as well (properties of the picture URL and permissions of the logo)

Best

ntozier

Also there is more than one logo. In fact chances are there are three that you would be concerned with. Here are pseudo directions to replace all three of them (1 client side, 2 staff side).

For clients (ie not authenticated) you would want to replace

OSTICKETDIR/images/logo2.jpg

Or edit

OSTICKETDIR/client/header.inc.php

circa line 15

and change "logo2.jpg"

For authenticated staff you need to make alterations to the /scp side.

either replace

OSTICKETDIR/scp/images/ostlogo.jpg

or edit

OSTICKETDIR/include/staff/header.inc.php

circa line 33

and change "ostlogo.jpg"

AND to fix the login screen

Either replace

OSTICKETDIR/scp/images/logo-support.gif

or edit

OSTICKETDIR/scp/css/login.css

circa line 16 (in the h1#logo section)

and change "logo-support.gif"

tbrillon

Same problem......

Same problem, but with the 3 images on the "unlogged" page. Curious if this problem was ever corrected.

You can see an example of my issue at www.myflashweb.com/support(www.myflashweb.com/support)