Cannot set attachments directory since I upgraded to 1.6 stable

mikepaterson

I have just upgraded to the stable release from one of the RC releases.

Everything works fine aside form attachments which no longer work.

I have tried to respecify the attachments folder but get the errors:

Invalid upload dir and Directory must be valid and writeable

Running <?=getcwd()?>

shows that my attachments folder path is

/var/www/vhosts/support.proxima-software.com/httpdocs/attachments

The file permissions for the attachments folder are 755.

I tried to set up a new attachments folder in the scp directory with the same result.

I have looked through the other problems regarding attachments, but mne does not work even though the settings appear fine (and it used to work)

Any help would be greatly appreciated

Thanks

Mike

mikepaterson

97 views and not one comment or suggestion, I guess that means that plenty of people have similar issues.

Is there any way that I can get somebody to look at this please as I have a customer complaining, and if I cann ot get it to work, I'll have to look for another solution.

Cheers

Mike

ntozier

On the contrary, I think that you will find that if someone had a similar problem they usually speak up.

What do you have in Admin Panel -> Settings -> Attachments?

Make sure that attachments are enabled.

Make sure that the attachment that the customer is trying to upload is under maximum file size.

Attachment Folder: is the absolute path.

Lastly I would try changing the file permissions to 775 test and then 777 and see if it works. It would be a good test to make sure that Apache can write to the dir.

I tried to hit

http://support.proxima-software.com/httpdocs/attachments(http://support.proxima-software.com/httpdocs/attachments)

and get a Not Found. So either you have Apache configured so directory browsing is disabled, or the directory doesn't exist.

thofei

The file permissions for the attachments folder are 755.

755 means that only the owner can write to, change that to 775 and try if it works better.

Best

mikepaterson

Thanks for your help and ideas.

OK I have tried changing permissions to 777 and 775 with no difference (i.e ticket is raised with no error given, but the attachment is not uploaded).

I created a small script test.php and placed it in my attachments directory. The script simply does <?=getcwd()?>

This can be run at http://support.proxima-software.com/attachments/test.php(http://support.proxima-software.com/attachments/test.php) (It does not appear to require the httpdocs as part of the path so maybe this is the problem ???)

The output shows the full attachment path to be /var/www/vhosts/support.proxima-software.com/httpdocs/attachments which is exactly as specified in the OSTicket admin panel.

The admin panel also has "Allow online attachments upload" checked

Max file size is set to 50000000

Accepted file types are: .doc, .pdf, .txt, .zip, .gz, .tar

This was all working perfectly before the upgrade to the stable release and the upgrade copied everything across fine.

ny more ideas please?

Many thanks

Mike

mikepaterson

Thanks all for your help.

The problem was that FastCGI mode was not switched on.

Switched it on and it all now works perfectly.

Not sure how the old version was working, but hopefully this might help some others in future.

P.S. the wiki does not mention FastCGI needing to e on.

Cheers

Mike

ntozier

Doh!

Thanks for posting your solution so that if anyone else encounters the same problem it might help them. :)

mikepaterson

Simple eh :)

Thanks again

Mike