Ticket Message Missing

Asitha

Help! This is quite urgent...

I've recently done a change, but I can't remember what or where.

But now, whenever I try to view a ticket from the staff panel, the messages are not displayed.

However, if I view it from the customers end, it works fine.

Staff View:

blank

Client View:

blank

Please help me with this!

Asitha

Nevermind. Fixed it :)

DrMadAxe

I did the same thing. only making small changes in the client side includes for footer and header Nav.. I would love to know what to do to get it back. I reverted to stock files but no avail. Please help!

ntozier

In the future if you are having an issue with something like this please post your own separate thread with pertinent setup information instead of bumping an old solved thread.

I recommend that you restore from a backup of prior to making your changes. If your OSTicket implementation isn't too heavily modified from a stock vanilla install you can always re-upload the distribution files. Just save your settings file and do not re-run /setup.