im pretty sure this has been mostly covered in other post. I understand that I can use the wrapper to fold OSTicket in to Joomla which seems like it works well. But my real questions is this, I want to use Joomla's user management and login authentication instead of email address as the driver for ticket generation.
So to over simplify my questions im going to explain like this; (pseudo code)
click create ticket -> redirects to joomla log in prompt if not already logged in, if so proceed to ticket creation.
users information is auto-populated with user profile information from joomla account; email, phone# F/L name ect.
submit ticket -> ticket is then submitted and alerts staff/emails user with ticket # ect.
I am wondering if/how hard it would be to do this. If anyone would give me a good starting point it think i could take it from there and post my findings.
Thanks!
