Error is not showing

Nameless

Hello all i just installed the os tickets and customize it but having some issue

like when i submit a ticket and left some empty values then the error msg are not showing. Please look it

http://angdesigners.in/support/open.php(http://angdesigners.in/support/open.php)

Thanks

scottro

Hello all i just installed the os tickets and customize it but having some issue
like when i submit a ticket and left some empty values then the error msg are not showing. Please look it
http://angdesigners.in/support/open.php(http://angdesigners.in/support/open.php)
Thanks

Can you paste in or attach your code for include/client/open.inc.php ?

Nameless

Can you paste in or attach your code for include/client/open.inc.php ?

no i just change the header and footer files.. according to my requirements..

noting else changed in open.inc.php

scottro

no i just change the header and footer files.. according to my requirements..
noting else changed in open.inc.php

Hmmm, are you sure? Your open.php and a standard install open.php look completely different (and these are mostly built with the include/client/open.inc.php file), from CAPTCHA text to centered columns. Both of those things would be manipulated in open.inc.php not in the headers/footers.

blank

At any rate, I'd still like to help you if you post your code. Otherwise, we can't help without the code to see what may be wrong.

Nameless

Here are the Codes

header.inc.php

<?php

$title=($cfg && is_object($cfg))?$cfg->getTitle():'ANG Designers :: Support Ticket System';

header("Content-Type: text/html; charset=UTF-8\r\n");

?>

<!<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">>

<html lang="en">

<head>

<title>Ang Designers-SUPPORT TICKET SYSTEM</title>

<meta charset="utf-8" />

<meta name="description" content=" ANG Designers provides professional services like website designing,web hosting,SEO,SMO,SEM,SMM Solutions in delhi for Small to Large sized businesses" />

<meta name="keywords" content="SUPPORT TICKET SYSTEM" />

<meta name="author" content="Ang Designers" />

<meta name="robots" content="index" />

<meta http-equiv="X-UA-Compatible" content="IE=7" />

<link rel="stylesheet" href="styles/reset.css" type="text/css" media="all" />

<link rel="stylesheet" href="styles/grid.css" type="text/css" media="all" />

<link rel="stylesheet" href="styles/style.css" type="text/css" media="all" />

<link rel="stylesheet" href="styles/main.css" media="screen" />

<link rel="stylesheet" href="styles/colors.css" media="screen" />

<link rel="shortcut icon" href="http://angdesigners.in/images/ang.ico" />

<link rel="stylesheet" href="css/prettyPhoto.css" type="text/css" media="all" />

		<script type="text/javascript" src="js/jquery-1.3.2.min.js"></script>
	<script type="text/javascript" src="js/script.js"></script>
		<script type="text/javascript" src="js/cufon-yui.js"></script>
	<script type="text/javascript" src="js/Myriad_Pro_400.font.js"></script>
	<script type="text/javascript" src="js/Myriad_Pro_600.font.js"></script>
	<script type="text/javascript" src="js/Myriad_Pro_700.font.js"></script>
	<script type="text/javascript" src="js/Myriad_Pro_Cond_400.font.js"></script>
	<script type="text/javascript" src="js/Myriad_Pro_Cond_700.font.js"></script>
	<script type="text/javascript" src="js/cufon-replace.js"></script>	
	<script type="text/javascript" src="js/imagepreloader.js"></script>
	<script type="text/javascript">
		preloadImages();
	</script>
    >
   		<script type="text/javascript" src="js/ie6_script_other.js"></script>
	&lt;!<
  >&gt;
  	<script type="text/javascript" src="js/html5.js"></script>
  &lt;!<
  <style type="text/css">&gt;
.style1 {font-size: x-large}
.style2 {font-size: large}
  </style>
   <script type="text/javascript"> 
   var _gaq = _gaq || ;
  _gaq.push();
  _gaq.push();
   (function() {
    var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;
    ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js';
    var s = document.getElementsByTagName('script'); s.parentNode.insertBefore(ga, s);
  })();
 </script> 
</head>
<body>
<div class="bg">
   	<header>
		<div class="main">
		<div class="box">
			<h1><a class="logo" href="../index.html">ANG Designers</a></h1>
			<div class="account">Have an account? <a id="demo6" class="button-login" href="#">Sign in</a></div>
			<nav>
				<ul class="sf-menu"> 
					<li class="first"><a href="../index.html">Home</a></li> 
					<li><a href="../aboutus.html">About Us</a></li> 
					<li> 
						<a href="../services.html">Services</a> 
						<ul> 
							<li><a href="../website-designing.html">Web Designing</a></li> 
							<li><a href="../seo.html">SEO</a></li> 
							<li><a href="../website-hosting.html">Hosting</a></li> 
							<li> 
								<a href="#">Marketing</a> 
								<ul><li><a href="#">SMS Marketing</a></li> 
									<li><a href="#">E-mail Marketing</a></li> 
								</ul> 
							</li> 
						</ul> 
					</li> 
					<li><a href="support" class="current">Support</a></li> 
					<li class="last"><a href="../contactus.html">Contact</a></li> 
				</ul> 
			</nav>
			<ul class="services">
				<li class="item-1"><a href="#"><strong>Website</strong> <em>Designing</em></a></li>
				<li class="item-2"><a href="#"><strong>Email</strong> <em>Marketing</em></a></li>
				<li class="item-3"><a href="#"><strong>Web</strong> <em>Hosting</em></a></li>
				<li class="item-4"><a href="#"><strong>Search Engine</strong> <em>Optimaization</em></a></li>
				<li class="item-5"><a href="#"><strong>Logo</strong> <em>Designing</em></a></li>
			</ul>			
		</div>  
		</div>      
    </header>
    
	<section id="content">   
		<div class="main">   
        	<div id="container">
    <div id="header">
        <p><span>SUPPORT TICKET</span> SYSTEM</p>
    </div>
    <ul id="nav">
                  <li><a class="ticket_status" href="tickets.php">Ticket Status</a></li>
                  <li><a class="new_ticket" href="open.php">New Ticket</a></li>
         <li><a class="home" href="index.php">Home</a></li>
    </ul>

<div id="content">

Nameless

open.inc.php

<?php

if(!defined('OSTCLIENTINC')) die('Kwaheri rafiki!'); //Say bye to our friend..

$info=($_POST && $errors)?Format:($_POST)(); //on error...use the post data

?>

<div>

<?if($errors) {?>

<p align="center" id="errormessage"><?=$errors?></p>

<?}elseif($msg) {?>

<p align="center" id="infomessage"><?=$msg?></p>

<?}elseif($warn) {?>

<p id="warnmessage"><?=$warn?></p>

<?}?>

</div>

<div>Please fill in the form below to open a new ticket.</div><br>

<form action="open.php" method="POST" enctype="multipart/form-data">

<table align="left" cellpadding=2 cellspacing=1 width="100%">

<tr>

<th width="20%">Full Name:</th>

<td>

<?if ($thisclient && ($name=$thisclient->getName())) {

?>

<input type="hidden" name="name" value="<?=$name?>"><?=$name?>

<?}else {?>

<input type="text" name="name" size="25" value="<?=$info?>">

<?}?>

 <font class="error">* <?=$errors?></font>

</td>

</tr>

<tr>

<th nowrap >Email Address:</th>

<td>

<?if ($thisclient && ($email=$thisclient->getEmail())) {

?>

<input type="hidden" name="email" size="25" value="<?=$email?>"><?=$email?>

<?}else {?>

<input type="text" name="email" size="25" value="<?=$info?>">

<?}?>

 <font class="error">* <?=$errors?></font>

</td>

</tr>

<tr>

<td>Telephone:</td>

<td><input type="text" name="phone" size="25" value="<?=$info?>">

 Ext <input type="text" name="phone_ext" size="6" value="<?=$info?>">

 <font class="error"> <?=$errors?></font></td>

</tr>

<tr height=2px><td align="left" colspan=2 > </td</tr>

<tr>

<th>Help Topic:</th>

<td>

<select name="topicId">

<option value="" selected >Select One</option>

<?

$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');

if($services && db_num_rows($services)) {

while (list($topicId,$topic) = db_fetch_row($services)){

$selected = ($info==$topicId)?'selected':''; ?>

<option value="<?=$topicId?>"<?=$selected?>><?=$topic?></option>

<?

}

}else{?>

<option value="0" >General Inquiry</option>

<?}?>

</select>

 <font class="error">* <?=$errors?></font>

</td>

</tr>

<tr>

<th>Subject:</th>

<td>

<input type="text" name="subject" size="35" value="<?=$info?>">

 <font class="error">* <?=$errors?></font>

</td>

</tr>

<tr>

<th valign="top">Message:</th>

<td>

<? if($errors) {?> <font class="error"><b> <?=$errors?></b></font><br/><?}?>

<textarea name="message" cols="35" rows="8" wrap="soft" style="width%"><?=$info?></textarea></td>

</tr>

<?

if($cfg->allowPriorityChange() ) {

$sql='SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE.' WHERE ispublic=1 ORDER BY priority_urgency DESC';

if(($priorities=db_query($sql)) && db_num_rows($priorities)){ ?>

<tr>

<td>Priority:</td>

<td>

<select name="pri">

<?

$info=$info?$info:$cfg->getDefaultPriorityId(); //use system's default priority.

while($row=db_fetch_array($priorities)){ ?>

<option value="<?=$row?>" <?=$info==$row?'selected':''?> ><?=$row?></option>

<?}?>

</select>

</td>

</tr>

<? }

}?>

<?if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())

|| ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))){

?>

<tr>

<td>Attachment:</td>

<td>

<input type="file" name="attachment"><font class="error"> <?=$errors?></font>

</td>

</tr>

<?}?>

<?if($cfg && $cfg->enableCaptcha() && (!$thisclient || !$thisclient->isValid())) {

if($_POST && $errors && !$errors)

$errors='Please re-enter the text again';

?>

<tr>

<th valign="top">Captcha Text:</th>

<td><img src="captcha.php" border="0" align="left">

<span>  <input type="text" name="captcha" size="7" value=""> <i>Enter the text shown on the image.</i></span><br/>

<font class="error"> <?=$errors?></font>

</td>

</tr>

<?}?>

<tr height=2px><td align="left" colspan=2 > </td</tr>

<tr>

<td></td>

<td>

<input class="button" type="submit" name="submit_x" value="Submit Ticket">

<input class="button" type="reset" value="Reset">

<input class="button" type="button" name="cancel" value="Cancel" onClick='window.location.href="index.php"'>

</td>

</tr>

</table>

</form>

Nameless

footer.inc.php

<div style="clear"></div>

</div>

</section>

<footer>

<div class="main">

<div class="container_12 wrapper">

<div class="grid_2">

<p><strong>About Us</strong></p>

<ul class="list-1">

<li><a href="../aboutus.html">About Us</a></li>

<li><a href="../services.html">Services</a></li>

<li><a href="#">Clients</a></li>

<li><a href="#">Solutions</a></li>

</ul>

</div>

<div class="grid_2">

<p><strong>Advice</strong></p>

<ul class="list-1">

<li><a href="../faq.html">FAQs</a></li>

<li><a href="#">Solutions</a></li>

<li><a href="../contactus.html">Contacts</a></li>

</ul>

</div>

<div class="grid_2">

<p><strong>Join ANG Designers Club</strong></p>

<ul class="list-1">

<li><a href="#">Sign Up</a></li>

<li><a href="../forum">Forums</a></li>

<li><a href="#">Promotions</a></li>

</ul>

</div>

<div class="grid_6 alignright">

<p class="call">Call now to find out how: <strong>0-971-654-9017</strong></p>

<div class="wrapper">

<ul class="menu-bot">

<li><a href="../index.html">Home</a></li>

<li><a href="../aboutus.html">About Us</a></li>

<li>|<a href="../services.html">Services</a></li>

<li>|<a href="../support" class="active">Support</a></li>

<li>|<a href="../contactus.html">Contacts</a></li>

</ul>

</div>

<div class="wrapper">

<ul class="list-x">

<li><a class="normaltip" title="Facebook" href="http://www.facebook.com/pages/Ang-Designers/168680999841359"><img src="images/facebook.gif" alt="Facebook"></a></li>

<li> <a class="normaltip" title="Twitter" href="http://twitter.com/angdesigners"><img src="images/twitter.gif" alt="Twitter"></a></li>

<li><a class="normaltip" title="Linkedin" href="http://in.linkedin.com/in/angdesigners"><img src="images/linkedin.gif" alt="Linkedin"></a></li>

</ul>

</div>

</footer>

</div>

<div id="dialog6" class="disable_masking">

<a href="javascript(0);" class="closebutton"><img src="images/close.gif" width="20" height="20"></a>

<h2>Login form</h2>

<form action="forum/member.php?action=login" id="login-form" method="post">

<fieldset>

<div class="field">

<input type="text" class="alt" value="Login" onFocus="if(this.value=='Login'){this.value=''}" onBlur="if(this.value==''){this.value='Login'}">

</div>

<div class="field">

<input type="password" class="alt" value="Password" onFocus="if(this.value=='Password'){this.value=''}" onBlur="if(this.value==''){this.value='Password'}">

</div>

<div class="wrapper">

<label for="remember"><input type="checkbox" id="remember" name="remember">Remember me</label><input type="submit" value="Enter">

</div>

</fieldset>

</form>

</div>

<script type="text/javascript">

var _qevents = _qevents || ;

 (function() {
var elem = document.createElement('script');
elem.src = (document.location.protocol == "https:" ? "https://secure" : "http://edge") + ".quantserve.com/quant.js";
elem.async = true;
elem.type = "text/javascript";
var scpt = document.getElementsByTagName('script');
scpt.parentNode.insertBefore(elem, scpt);
})();
 _qevents.push({
qacct:"p-2cv345E8ZYCDQ"
});
</script> 
 <noscript> 
<div style="display;">
<img src="//pixel.quantserve.com/pixel/p-2cv345E8ZYCDQ.gif" border="0" height="1" width="1" alt="Quantcast"/>
</div>
</noscript> 
</div>
</body>

</html>

Here are the all code

Also i don't edit the open.nic.php

Nameless

still no reply :(

scottro

still no reply :(

Sorry, been out for military duty. I'll take a look tomorrow after vmWare training I've got scheduled.

thofei

Hi,

took a short look, the changes in the design are probably done completely via CSS. So as a first step i would try to check if the $errors array is filled at all.

- Open /include/class.validator.php

- goto the "function validate" (around line 38) and search for the "foreach($this->fields as $k=>$field){ "

- add a echo " *** k:".$k." --- field: ";

print_r($field); echo "<br>"; after the foreach

- open a new ticket in your browser and just click on "submit ticket" without entering anything

- you should get an output at the top of the screen (something like that):*** k --- field: Array ( => string => 1 => Name erforderlich )

*** k --- field: Array ( => email => 1 => Gültige Email erforderlich ) Go back to class.validator.php in your editor and comment the two lines out, so your normal customers don't see it

If you have the output, please post it here, so we can see if that's a possible source of the problem.

Best

Nameless

thanks thofei for replying

and yes i am getting the output as you mention..

Here is the image

blank