can't stop email on meassage update

com-guy

osticket was originally installed on an XP machine under WAMP server.

It is now running on IIS, Windows server 2008 r2.

I got it to the new server by migrating the database and then copying the contents of Wamp server's WWW folder (where osticket was installed) to a folder in \inetpub on the server 2008 machine.

Everything appears to be working great except that I can't seem to disable the auto email that is sent when tickets are updated with a new message. No matter what I change, it still sends the auto email to the customer.

Any ideas?

ntozier

This isn't something that I have really played with since I want ticket updates to be sent to my consumers. But it would seem to me that if you do not want updates emailed to the customer then shouldn't you be putting the updates in as internal notes?

Additionally there may be a configuration setting in admin panel -> settings. then scroll down and check Autoresponders (Global Setting) as well as Alerts & Notices.

com-guy

I want these messages to be viewable by the customer - so internal notes are out.

There is a setting in Admin Panel/Settings to disable this - it has no effect.

There is a setting in Admin Panel/Departments to disable this by department - it also has no effect.