Disabling Ticket Creation via Email

Asitha

Hi there,

Is there a way to disable the option to create a new ticket via email? Problem is, we're getting some spam coming through and its creating tickets per email.

So I was wondering if there was any way to allow ticket creation through the website only and disable the option to create one via email.

Regards

Asitha

Rikardog

Pop

Have you already try to change your incoming mail service from PIPE to POP ??

ntozier

Admin Panel ->Emails ->

Locate Mail Account (Optional) and change Status to disable.

Or did you mean that you want people to be able to reply to an existing (already opened) ticket via email, but not open new ones. If that's the case this won't work. As this not only removed opening a ticket, but also removed the ability to update the ticket via email.