error in pipe ??

ukndoit

I setup several departments and have the email addresses for them pipe into the api pipe.php file:

public_html/support/api/pipe.php

The full path is correct I just removed the /home/user part...

here is the email returned to me every time:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/fakeuserHiddenForSecurity/public_html/support/api/pipe.php

generated by sales@mytestdomain.com

local delivery failed

like I said the path is correct. What could be the problem?

I have no idea, I do not see any problems other than this.

Nothing gets into the helpdesk system, no tickets, no updates, no alerts to me as admin or any of the CS reps I have setup so far.

I would appreciate any pointers on a fix.

Thank you,

Richard

ukndoit

I checked the maillog: /var/log/maillog not even a single entry for the address that was piped...

So no errors there or entries for it.

So I am lost. We are trying to get this ready to launch on April 1 and hope that it will not be a april fools launch :)

So I could really use some advice here.

Thank you much,

Richard

ukndoit

ok, I went into shell and modified what cPanel created when I created the forwarders to pipe to the scripts...

I added this to the pipe:

/usr/bin/php -q

so the pipes look like this, I did again change the paths though for security:

support@myTestDomain.com: "|/usr/bin/php -q /home/fakeuser/public_html/support/api/pipe.php"

Now I get this message:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/usr/bin/php -q /home/fakeuser/public_html/support/api/pipe.php

generated by support@myTestDomain.com

local delivery failed

The following text was generated during the delivery attempt:

------ pipe to |/usr/bin/php -q /home/fakeuser/public_html/support/api/pipe.php

generated by support@myTestDomain.com ------

PHP Deprecated: Comments starting with '#' are deprecated in /usr/local/lib/php.ini on line 1118 in Unknown on line 0 PHP Deprecated: Comments starting with '#' are deprecated in /usr/local/lib/php.ini on line 1119 in Unknown on line 0 PHP Deprecated: Comments starting with '#' are deprecated in /usr/local/lib/php.ini on line 1120 in Unknown on line 0 PHP Deprecated: Comments starting with '#' are deprecated in /usr/local/lib/php.ini on line 1121 in Unknown on line 0 PHP Deprecated: Comments starting with '#' are deprecated in /usr/local/lib/php.ini on line 1122 in Unknown on line 0 PHP Deprecated: Comments starting with '#' are deprecated in /usr/local/lib/php.ini on line 1123 in Unknown on line 0

Could any of that be the reason it is failing?

Thanks,

Richard

ukndoit

Ok, found one problem, I added a company field and made it required, but for some reason the email new ticket creation did not work because of the company field... I wish it would not require it for emailed new tickets, is there a way to fix that?

Changing it to a not required field did work to make the email pipe create the ticket, however, I still got the errors noted in the post above.

So I think that bounce was caused by the errors printed by the pipe.php

So I will have to address that now.

If anyone knows of a solution I'd appreciate it.

Thank you,

Richard

ukndoit

fixed

Ok, got it fixed. Had to recompile PHP...

that did the trick.

now it works.