I'm in a small company and we don't (can't) monitor the helpdesk 24x7 so what we want is to receive an email anytime a new ticket gets opened.
I can't find a way to do that from within the program, does anyone know how to set this up? Is there a mod for this?
Admin Panel > Settings
Scroll right to the bottom and enable the notifications for new tickets etc.
Make sure you have your email settings already configured as well.
Thanks... I can't believe I missed that! :
I set it but wont be able to test it until later today.
Admin Panel > SettingsScroll right to the bottom and enable the notifications for new tickets etc.
Make sure you have your email settings already configured as well.
Hmm - I've checked all the boxes (spammy) and me/dept members still aren't receiving alerts...
