Open Ticket Email Address Modification

mhsgsupport

Can anyone help me.

Our email addresses are very long and my users are not going to want to enter their full email address every time they open a ticket.

So is it possible to change the email address field to Username and then in some way automatically add the @[deleted] on to the end of the Username and then grab the whole lot and place it in the place in the database?

Any help would be much appreciated.

Thanks

Yogiman!

scottro

Is this for customers creating tickets or staff creating tickets?

mhsgsupport

It's for customers posting tickets.

I should explain that all tickets come from user's with internal logins via Active Directory.

scottro

Ok, I'll take a look at modifying the form code and get back to you shortly. (hopefully) ;)

mhsgsupport

Ok, I'll take a look at modifying the form code and get back to you shortly. (hopefully) ;)

Thank you very much that is very kind of you. :)

scottro

Thank you very much that is very kind of you. :)

No problem!

Well, I found two ways of doing this (or rather one easy way and one way that looked really convoluted and would take me hours to completely track down).

So here's the easy way - its not as pretty but it should do the trick I think:

Remove the following:

include/client/open.inc.php

<input type="text" name="email" size="25" value="<?=$info?>">

and insert

<? if(!($errors)){?>

<input type="text" name="email" size="25" value="@yourdomain.ext">

<?}else{?>

<input type="text" name="email" size="25" value="<?=$info?>">

<?}?>

This way all they have to do is type in their username before the @ symbol. Hopefully they don't get confused in the process ;)

mhsgsupport

No problem!
Well, I found two ways of doing this (or rather one easy way and one way that looked really convoluted and would take me hours to completely track down).
So here's the easy way - its not as pretty but it should do the trick I think:
Remove the following:
include/client/open.inc.php
<input type="text" name="email" size="25" value="<?=$info?>">
and insert
<? if(!($errors)){?>
<input type="text" name="email" size="25" value="@yourdomain.ext">
<?}else{?>
<input type="text" name="email" size="25" value="<?=$info?>">
<?}?>
This way all they have to do is type in their username before the @ symbol. Hopefully they don't get confused in the process ;)

Wonderful, I will give it a go, again thank you so much for your kind help.

Yogiman! :)

mhsgsupport

Solved

Brilliant. Worked a treat and has solved my problem.

Thank you again for the great help.

scottro

Brilliant. Worked a treat and has solved my problem.
Thank you again for the great help.

No problem, happy to help :)