SMTP email Configuration using Gmail

estet

Hello,

I have setup the osticket system v. 1.6.0 (Stable) in my system. The system also has PHP and MySQL installed.

I was trying to set the email configuration so that any ticket that is created via email, automatically gets a reply sent to the ticket creator that the ticket has been created. For this I tried setting up the incoming and smtp server with my gmail settings. I could successfully setup the incoming server however, I used the following settings for the outgoing server and it did not work.

SMTP server: smtp.gmail.com (Also tried ssl://smtp.gmail.com)

Port: 587 (Also tried 465)

Authentication Required: Yes

The page times out after sometime. However, when I tried configuring with the same settings in outlook, it works perfectly fine.

Please guide on how I can have the smtp setup.

Thank you,

Aditya.

Kelli

It could be that your host is blocking the port or blocking the use of external SMTP servers (some hosts do this as a (rather inneffective) form of spam prevention). Since the incoming server configuration worked correctly, that sounds like a good possibility. I'd advise contacting your host and asking them about it.

ryanp

It could be that your host is blocking the port or blocking the use of external SMTP servers (some hosts do this as a (rather inneffective) form of spam prevention). Since the incoming server configuration worked correctly, that sounds like a good possibility. I'd advise contacting your host and asking them about it.

We had a minor issue getting started with Google Apps SMTP, we found the 465 port didn't work and ended up using 587.

Some hosts do block these ports, a couple of hosts I know don't include:

(puppetHosting) (shared hosting & VPS - you need to contact them for info re VPS as they are currently updating their offering)

(MDD Hosting) (shared hosting - never tried their VPS)

(Linode) (VPS hosting only)

We currently have accounts with all of these providers, they all are very reliable and I would (currently) recommend them all.

Remember with any VPS you generally get SSH access and you may not get a control panel (such as cPanel, Plesk or Hesk) without paying extra for it.

estet

I am hosting it internally. Thus, the server is not hosted by a third party. Do i need to configure anything on the router so as to pass smtp?

ntozier

Whats your server setup like?

i.e.

Windows Server +IIS + WAMP?

Windows Server +Apache +PHP +MySQL?

Linux +Apache +OpenSSL +PHP +MySQL?

etc

If it's windows and you are using WAMP, it was stated in another thread that WAMP doesn't provide SSL. You would also want to check your default Windows Firewall to make sure that it isn't blocking the traffic.

Once we know a little bit more about your architecture we can probably point you in a better direction. :)

estet

I have a Windows Server 2003 Enterprise R2, IIS 6, PHP 5.2.17, MySQL 5.5.

Nope, I do not have a WAMP. I added the ports 587 and 465 to the list of Firewall exception ports on the machine. I am using a WRT54G router. Is there any specific router firewall setting to be done?

Please guide. Thank you.

ntozier

WRT54G... is this a home network and server? It's possible that you need to adjust the firewall settings on the WRT54G or if this is a home setup then your ISP might be blocking those ports to prevent you from running a server. Although I seem to recall that Linksys WRT routers by default don't have any port blocking setup, but it has been a while since I've even looked at one. I suspect your ISP.

estet

This is behind a T1 line. But I am able to setup an smtp in outlook successfully. Doesnt that mean that the ISP is not blocking smtp?