Attachments from Emails not Showing

cdnjay

Hi,

I'm having trouble with attachments in the latest version of osTicket. I can upload attachments through the website fine and have them email out from the system but if a user emails an attachment to the system then just the message will appear in the thread, not the attachment. I have enabled this option in the attachments menu.

Thanks for any help anyone can provide.

Thanks,

Jason

ntozier

Please go to:

Admin Panel ->Settings -> Attachments

is Emailed Attachments: Accept emailed files checked?

cdnjay

Yup

Yes, it is presently checked.

cdnjay

I think I fixed It

It looks like if you define a file extension under "Accepted File Types:" that isn't accounted for here in attachment.php:

$extension =substr($filename,-3);

switch(strtolower($extension))

{  case "pdf": $ctype="application/pdf"; break;
  case "exe": $ctype="application/octet-stream"; break;
  case "zip": $ctype="application/zip"; break;
  case "doc": $ctype="application/msword"; break;
  case "xls": $ctype="application/vnd.ms-excel"; break;
  case "ppt": $ctype="application/vnd.ms-powerpoint"; break;
  case "gif": $ctype="image/gif"; break;
  case "png": $ctype="image/png"; break;
  case "jpg": $ctype="image/jpg"; break;
  default: $ctype="application/force-download";

}

Then no files will be transferred from incoming emails to the ticketing system. I'm still testing this, not positive yet, but this seems to be the behaviour.

Jason

cdnjay

Still Testing

It's also possible osTicket doesn't like 4 character extensions such as ".docx"? I dunno, still testing.

Kelli

It looks like if you define a file extension under "Accepted File Types:" that isn't accounted for here in attachment.php:
Then no files will be transferred from incoming emails to the ticketing system. I'm still testing this, not positive yet, but this seems to be the behaviour.
Jason

The above code is completely unrelated. It simply sets a mime-type when downloading the attachment from the web interface so they may be displayed inline isntead of forcing a download (where applicable, and for the most part, optional).

What method are you using for handling incoming mail? (piping or polling)

cdnjay

The above code is completely unrelated. It simply sets a mime-type when downloading the attachment from the web interface so they may be displayed inline isntead of forcing a download (where applicable, and for the most part, optional).
What method are you using for handling incoming mail? (piping or polling)

I'm not a coder so I can only speak to the behaviour I witness. I'm using polling to get the mail. Also, I don't think I've seen any of the attachments be displayed "inline" on-click, it seems a download is forced for everything, no matter the filetype.

ntozier

Sounds like a permissions issue on the attachment directory. You might try changing them and see if that fixes your problem.

ozkr

cdnjay is right i solved that last week in a 1.6 ST version.

the problem is when the php creates the directory (month/year) for the attachment file in include/class.ticket.php. to solved it i put the same function that the 1.6 RC 4 have.

well that was my problem and i solved doing that.

Hope this can help.