NEED HELP Moving Fields in New Ticket page

Hello all,

I have installed OS System and works great so far.

I need to move fields up and down in the new Ticket page that is in use of internal users.

Lets say how can I move Priority to the top instead of it being almost at the end of the page?

Thank you in advance ;)

Here you go!

if you go to /include/client/open.inc.php and go to line 86

CUT(not copy) line 86 to 97 and move it to where you want it, but make sure you paste it AFTER (MAKE SURE AFTER) a of another field.

You shouldn't move it down the list because there is only attachments and captcha text. Move it UP only.

Hope this helps. Let me know if not.

your priority code should only be like this

<td>Priority:</td>

<td>

<select name="pri">

<?

$info=$info?$info:$cfg->getDefaultPriorityId(); //use system's default priority.

while($row=db_fetch_array($priorities)){ ?>

<option value="<?=$row?>" <?=$info==$row?'selected':''?> ><?=$row?></option>

<?}?>

</select>

</td>

</tr>

Make a backup

forgot to mention, make a backup first in your linux server

copy -R

Thanks Petroska.

I have installed this on a windows server. Would the same process work?

Worked like a charm

Thank You :)

Any idea which file is the " New ticket created by staff"?

Never Mind ... I found it :)