I am very new to ticketing and wondered what the advantages were to piping vs. entering and responding to tickets from the interface. As I understand it ,piping is using osticket to route tickets through to staffs email clients allowing them to view and respond from there, is this correct? are their limitations? does it lead to rendundancy to staff having to check both their email AND the staff interface? just wondering if I can have staff use just one or the other successfully.