wta how to have field by ADMIN

firezz

Is there any how we can add a column like "charges" by admin in each ticket ?

user creates a ticket, there will be a label in new ticket but by default it should be null or 0 (which it is the charges / amount)

after asking certain of email thread here... admin will put a value from admin panel on this field (charges) when it should show user how much he would be charged of ...

so ... from admin panel, it is a txt field for admin to enter a value here.

from user's panel, it is just a label or .. txt field that user cant edit it. . he is allowed to view only

i have seen from this but it seems not possible to do it that way

http://osticket.com/forums/showthread.php?t=873(http://osticket.com/forums/showthread.php?t=873)

any other idea ?

thanks

ma20045

try this maybe help you

Dear sir,

try this and I hope this will help you.

in client can not edit just view so should be like this:

<tr>

<th width="20%">Charges:</th>

<td>

<input type="hidden" name="charges" value="<?=$charges?>"><?=$charges?>

</td>

</tr>

and in admin you can put the code when admin/staff edit the ticket so it's should be like this:

<tr>

<th width="20%">charges:</th>

<td>

<input type="text" name="charges" size="25" value="<?=$info?>">

</td>

</tr>

and don't forget to type the following code in /include/staff/editticket.inc.php

'name' =>$ticket->getName(),

'charges' =>$ticket->getCharges(),/// this line to get the charges value from database

I hope this help you and if you need any further query please let us know :)

have a nice day...

freddyvangeel

i've done this, and the fields come in the editticket.

the info that's in the fields is correct, but if i update the ticket i have a error.

can anyone point me?

thanks,

freddy