Image attachments corrupted when downloading from the web interface.

alicat

When attaching files to tickets, customers have complained that they cannot view some files.

After some investigation, we've found that files sent through email are fine and that only certain file types are affected.

The version stored on the server is fine so something is going wrong with looking at them on the webaccess with attachments.php. I have checked this and the file is up to date.

The file types we have issues with are gif, png, jpg, doc, docx, and zip. txt and pdf are fine. Docx is fine if windows runs recovery on it.

Below is a diff output of two jpg files- one the original, the other downloaded from the osticket webaccess.

diff -a fine corrupted

0a1,2

>

63c65 ¡äÛ¸g@ÿÙ

\ No newline at end of file

--- ¡äÛ¸g@

\ No newline at end of file

I have not found any records of people having similar problems but perhaps I used the wrong search terms. Is it possible that some setting on our server is causing these problems? Our version of PHP is 5.2.17

Any suggestions would be greatly appreciated.

Kelli

Check the attachment.php and make sure that there isn't a newline at the end of that file causing the problem. Seems like this happened to someone else a while back and that was the issue.

alicat

No, there is no newline at the end of the file.

For now I have found a slightly hacky solution by changing the output of getAttachmentStr in class.ticket.php to give a hard link to the uploads.

This is not ideal however and I still want to know why attachments.php wasn't working. (I bugs me when I can't solve puzzles )

After checking, pdfs are altered during download too, this just doesn't prevent programs from reading them. All binary files seem to have two newlines appended at the top and the last two characters at the end of the last line removed.

peter

Did you by any chance upgrade from RC1-RC3? If so, look in the root dir for osconfig.php and delete empty line at the end of file - after "?>". That should fix the issue.

alicat

Did you by any chance upgrade from RC1-RC3? If so, look in the root dir for osconfig.php and delete empty line at the end of file - after "?>". That should fix the issue.

i removed the blank lines from the osticonfig.php file, and some other php files with blank lines at the end (just in case).

That fixed it. Thank you so much