Basic Help for Email Polling

mika

Hi,

I am setting up osTicket. All going fine except I cannot figure out how to get the incoming emails to log on the system.

My hosting does not support Email Piping, so email polling is probably the next best option.

I have looked here http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

I'm guessing this is what I need to do

Recurring tasks scheduler (Cron Job)

This is the most convenient method if your hosting provider allows scheduling recurring tasks via crontab on *nix or "Scheduled Tasks" on a Windows server. Please refer to your hosting manual or contact your hosting provider for instructions. The PHP CLI executable is called to run cron.php.

Add the following entry to cron file normally in /etc/crontab in *nix systems and adjust the time and paths accordingly.

*/5 * * * * nobody /path/to/php /path/to/api/cron.php

For windows users in "Scheduled Tasks" add "c:\php\bin\php.exe c:\website\osticket\api\cron.php"

I have no idea what that means. My hosting company said they would setup the cron job if I sent in the code to them. What do I need to send in to them.

Also do I need to change settings/file somewhere else to make it work?

Thanks

Kelli

If your host is going to set up the cron job for you, then all you should need to give them is the path to the cron.php file and the frequency at which you want it checked.

You should set file permissions of cron.php to 755