Reporting

contentpig

Anyone out there have any reporting features that they have implemented? I would love to see some reporting in OST. There are a couple other things missing but if we could get reporting down, that would be a huge step in making OST awesome.

cloudpointoh

I'm currently thinking about taking a stab at reporting. What kind of reporting would you be interested in?

It should be fairly straight forward since it's all in a MySQL database.

scottro

I'm currently thinking about taking a stab at reporting. What kind of reporting would you be interested in?
It should be fairly straight forward since it's all in a MySQL database.

Total tickets

Tickets open

Tickets closed

Tickets answered

Total count of tickets assigned to staff

Total count of tickets assigned to department

Count of tickets closed by staff

Count of tickets closed by department

Speed of initial response

Length of time between ticket creation and (last) time it was closed/resolved.

Count of tickets by customer/user

Count of tickets created by staff

Count of tickets created by customer via email

Count of tickets created by customer via GUI

uh..... that should be a good start anyway ;)