try this
Dear Dana,
try this steps..
in your: /include/staff/newticket.inc.php
be sure it's like this:
<form name="frmTicket" action="tickets.php" method="post" enctype="multipart/form-data">
and in your: /include/staff/header.inc.php
use this in body tag like:
<body onload="document.frmTicket.phone.focus()">
but I think above code in body tag will cause problem with other files like: /include/staff/viewticket.inc.php
anyway I hope other members can help more regarding this issue.
if you have any further query please let us know :)
Best Regards...