exclude from open list

pgdesousa

Hi guys

I need some help with a small mod to my tickets.inc.php

I have created a new priority called "Deferred"

basically this is to be used as a flag for tickets that are awaiting feedback etc but are being worked on by either the staff member or information is being waited on from the customer.

We have a number of tickets that fall into this category and dont want them clogging up the "open" tickets page even though they are still open

I am trying to find the php / mysql code that searches for everything marked as open to display on the Open Tab to change it to something like

Select * where Status = open and prioity not = "deferred"

so that the tiuckets displayed on the "Open" tab will not display deferred tickets

any suggestions help please?

ozkr

try in the include/class.ticket.php

pgdesousa

try in the include/class.ticket.php

Thanks ozkr, but I am unsure of what or where in that change to change or add a custom query :(

Im a serious php/msql newb

pgdesousa

help :(

I really dont know how to fix this, anyone?