Outgoing Gmail Settings

OSmonkey

Hello, I have setup osTicket 1.6 on Ubuntu and everything seems to be working like it should except email. I have tried to read up on all of the instructions I could find, but I am still unable to get it working. All I mainly want is for an email to be sent to Staff members when they get assigned to tickets. The following is my current settings:

Outgoing Emails: ssl://smtp.gmail.com

Port: 465

When I submit this with my username and password it does not give an error. I hope I am just missing something easy, and I would like to add that I am NEW to Ubuntu and NEW to using osTicket.

Kelli

If it doesn't give an error or time out, then there's a good chance it's connecting properly.

Have you turned on staff notifications in the admin panel?

OSmonkey

The only email setting I have enabled is (Alerts & Notices) the Overdue Ticket Alert. I have it set to email the Assigned Staff. However, when I create a ticket I can assign it to someone, and at the very bottom of the New Ticket Form it gives me the option to "Send alert to assigned staff." I am not sure what email setting needs to be enabled for this, but the Overdue tickets are not emailing me. I have continuously created tickets and marked them as Overdue hoping to receive an email, but have not. Just to make sure I am not doing something stupid with my email account, I changed my staff email to my personal gmail account. Still nothing, and I did check the SPAM and JUNK folders.

I am just really at a loss here... :-)

Thanks for responding!