No (delayed) ticket alert when ticket raised via email

ttm666

Hi,

Warning: newbie, first posting.

Installed and testing osTicket. I've noticed that we don't get a ticket alert immediately when tickets are raised via email - i.e. email sent to support@. When someone logs in, osticket seems to check email, download new emails and generate the ticket - and sends ticket alerts to the defined group.

How do I get osticket do download emails on a regular basis? The support account is a Google Apps IMAP account - will it help to use POP instead? I suppose not.

Any input would be much appreciated.

Thomas

Kelli

Sounds like you're using auto-cron... give real cron a try. ;)

http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings) - middle of the page.

ttm666

Thanks, one cookie for you!

Thomas

ttm666

Thanks, one cookie for you!

No cookie yet - I disabled the "autocron" options and run the cron-job every ten minutes (and also manually), but no email is downloaded and converted to tickets. When I re-enable autocron, all the emails (tests) are downloaded upon next login.

Any suggestions to what is happening and a remedy?

Kelli

Hmm, check your cron log for any errors. It sounds like the script is working, the cron job just isn't executing properly.

Check your PHP error logs, too. It could be an issue of the CLI being configured differently than the web API

ttm666

Hmm, check your cron log for any errors. It sounds like the script is working, the cron job just isn't executing properly.
Check your PHP error logs, too. It could be an issue of the CLI being configured differently than the web API

Thanks, it works now - I was too sloppy defining the schedule.