Notice email linebreak problem

BroIgnatiusMary

The notice emails are not formatting properly in line breaks. For example, here is a notice:

Richard,

A customer support staff member has replied to your support request, #65322

4 with the following response:

This is another test response.

We hope this response has sufficiently answered your questions. If not, ple

ase do not send another email. Instead, reply to this email or login to you

r account for a complete archive of all your support requests and responses

http://www.saint-mike.org/admin/support/view.php?e=fb@saint-mike.org&t=(http://www.saint-mike.org/admin/support/view.php?e=fb@saint-mike.org&t=)

653224

The ticket number breaks with the "4" on the next line.

The word "please" breaks with "ple" on one line and "ase" on the next line.

The period after the words "requests and responses" is on the next line.

The link breaks after the "&t=" causing the ticket number "653224" to be on the next line and no longer part of the link.

This link I put into the notice, since the notices did not have a link for support staff to click to go immediately to the login screen.

I do not know it is is possible wrap these links into the "a href" with a label, but in any event, this line break problem is a problem regardless of the links.

Any help on this?

BroIgnatiusMary

anyone?

I need to correct this problem.

Help is appreciated.

avtaruk

Having Same Problem

Any ideas anyone?

Using 1.6 ST

egidux77

Same problem

Have same problem.

BroIgnatiusMary

One of the reasons to dislike open source programs -- as often as not, cannot get a resolution to problems.

Frankly, the osTicket programmers need to answer this one. It is obviously a design flaw. But I suppose it will cost someone $75 to ask the programmers for the answer that they should be resolving without charge since this is their flaw.

ZIFFAR

Same problem

I have this problem as well.

rooty

i have same problem

some solution?

scottyhill68

Same issue here:

I have the same issue:

Here is a snippet of the text in a ticket:

----------------------------------

New Employee: New user desktop - Wireless keyboard and mouse, and UPS. Get

with Mike or Becky on the details of how this user needs to be set up. Th

e new employee starts on Monday so get an e-mail account and anything else

needed setup.

----------------------------------

Does anyone here know how to fix this or where to go for answers?

d.boelen

smtp

I had the exact same problem. I now use SMTP (Settings -> Outgoing Emails -> Select an account where smtp is enabled).

Vapes

Though it's not apparent with the default forum text, if you copy/paste the original message you can see that it's wrapping at 75 characters.

I've made a ton of changes to osTicket since I started using it, and I don't have the issue, so I can't really debug it, but I know the _encodeHeaders function has a set max length of headers for 75 character. There's also a regex in the display function that wraps long words to 75 or so characters.

I'd try dropping that number to something like 50 (since increasing it might be harmful to something else) for testing, and see if any of these places make your email lines shorter. If so, that'll at least identify where the problem is and we can see about circumventing it in the case that you're checking your email body.

thofei

hi,

take a look here: (http://www.openscriptsolution.com/2009/12/22/how-to-solve-the-wordwrap-email-in-osticket-v1-6-rc5)

Best

builders

smtp

I have the same problem. When I go to SETTINGS--OUTGOING EMAILS, I only see non: use PHP mail function. This option works, but I am not sure how I can add SMTP option into the list to try it out.

Any suggestions would be appreciated.

ryanp

POSTED FIX

The solution on the (open script solution) website is actually unusual because UTF8 is the standard charset in these files with osTicket out of the box. Well it was for me, during a recent charset issue I changed to ISO-8859-1 to troubleshoot before putting it all back to UTF8.

SMTP SETTINGS

builders, for SMTP, on osTicket 1.6ST, to use SMTP go to:

Admin Panel > Email > select email account

At the bottom of the page you change the SMTP Settings status to enabled and put in the SMTP information required. This should get SMTP working for you.

DEBUGGING

Debugging these email issues can be difficult because we only see what osTicket and the PHP error logs show us. We cannot look at the code on the page or how it is being handled.

To try to debug these issues I will write a PHP function that logs the information I want it to using fopen and fwrite. I simply attach it to the activity I want to log (at 1 time I attached in after every line to locate what line caused an attachment type to drop that was allowed), I run the script over different variables and analyze the log. This isn't the best method but it is the most flexible and once you have written your function it is easy to attach and detach from the files.

Cheers,

Ryan

cappie

I had the exact same problem. I now use SMTP (Settings -> Outgoing Emails -> Select an account where smtp is enabled).

This solved my problem too.. Somewhere in the way it sends the message to PHP's mail() function it goes haywire.. (also adds a lot of extra newlines)

BroIgnatiusMary

Ibut I know the _encodeHeaders function has a set max length of headers for 75 character. There's also a regex in the display function that wraps long words to 75 or so characters.

What file contains these settings?

catman305

Same issue

I have the same problem and the link sent also does not add the @ symbol.