New Install - Autoreplies Hit Gmail & Hotmail Spam Filters

sjwdavies

Hi guys.

I'm investigating the possibility of using this wonderful application to manage contacts for a couple of web sites we run. We're an Insurance Broker and I'm looking for something we can use to manage customer queries.

I've installed osTicket without any hiccups, however i've sent a couple of tickets in (using the webform) and the replies (thanking the customer for their enquiry) go straight to Gmail's and Hotmail's junk folders.

The emails are coming from support@mydomain.co.uk.

Are there any settings I can change to make sure they aren't classed as SPAM?

(I'm not using an SMTP server at present, just the PHP mail function)

Kelli

if you're on a shared host, there's a chance these mail providers have blacklisted your IP due to other users on the IP address spamming.

sjwdavies

if you're on a shared host, there's a chance these mail providers have blacklisted your IP due to other users on the IP address spamming.

Thanks Kelli. It's running on our dedicated server.

Kelli

Hmm.. In that case, my next suggestion would be to set it up to send via an SMTP server instead of sendmail. It could be something in the message headers coming from sendmail that gmail and hotmail aren't liking.

Other than that, there's not really anything in osTicket at the moment to combat this.