Installation - Database connection

steveb_ni

Hi all,

I've fallen at the first hurdle when attempting to install OS Ticket... basically I'm getting an "Unable to connect to MySQL server. Possibly invalid login info." error when setting up the install.php file.

I've got a MySQL database created called OST, and have a table within this called OST also. My settings on the install.php file is:

Database

MySQL (version 4.4+) is the only database supported at the moment.

MySQL Table Prefix: OST_

MySQL Hostname: localhost

MySQL Database: OST

MySQL Username: root

MySQL Password: ****

Could anyone give me an idea of where the error is occuring - I seem to have created the database correctly.

Thanks in advance

KingArth

Hi steveb_ni, maybe this can help you..

check this information in config.inc.php file (/phpmyadmin folder)

$cfg = 'root';

$cfg = '';

$cfg = true;

and change it if is necesary.

the same problem happend to me when i try to install the helpdesk in my wampserver. 2.1.

hope this help to solve your problem.

nuda

Hi all,
I've fallen at the first hurdle when attempting to install OS Ticket... basically I'm getting an "Unable to connect to MySQL server. Possibly invalid login info." error when setting up the install.php file.
I've got a MySQL database created called OST, and have a table within this called OST also. My settings on the install.php file is:
Database
MySQL (version 4.4+) is the only database supported at the moment.
MySQL Table Prefix: OST_
MySQL Hostname: localhost
MySQL Database: OST
MySQL Username: root
MySQL Password: ****
Could anyone give me an idea of where the error is occuring - I seem to have created the database correctly.
Thanks in advance

Try to change db_connect to mysql_connect in ROOT/setup/install.php (line 103) and comm the line 82 is paswoord empty

If fatal error post instalation, change db_connect to mysql_connect in ROOT/main.inc.php (line 132)

digitalsista

same problem

I have the same problem but I didn't have a config.inc file so I attempted the changes recommended by nuda and got this error:

Warning: mysql_connect() : Lost connection to MySQL server at 'reading initial communication packet', system error: 110 in /mnt/stor1-wc1-dfw1/380724/www.domain.org/web/content/tickets/setup/install.php on line 102