Fetching support emails

Les@ITW

Hi all from sunny Malta :-)

I have a fresh installation of osTicket and am trying to set up the e-mail fetching feature, whereby emails sent to support@mydomain.com would be automatically brought into osTicket for assignment and processing.

So, on the Admin Panel, Emails, Mail account section I put in the following settings:

host.server

port

protocol

(took the defaults for the rest)

Simple enough, and I also know these settings work from, say, Outlook.

I sent a test email towards this support email address, but two hours later it still has not been picked up by osTicket.

Any ideas what I'm missing or what I may be doing wrong?

Thanks in advance.

-Les

Les

Les@ITW

I think I might have answered my own question:

Admin Panel, Settings, Enable Auto Cron checked on

Kelli

auto-cron is really kind of a 'last resort' way to go. Piping or scheduled polling would be better.

You should set up a cron job to do this if you can.

More info: http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

Les@ITW

Thanks Kelli. Noted.

One more question, if I may: once a ticket is created, how do I send an alert e-mail to the respective staff member?

Thanks again for your help.

--------------------

Once again, I spoke without looking properly at the setting screen. It's under Admin Setting Alerts & Notices, as explained in this post: http://osticket.com/forums/showthread.php?t=4787(http://osticket.com/forums/showthread.php?t=4787)

Thanks.

Kelli

In admin panel > settings, under alerts and notices, you want to enable "New ticket alert" and select any combination of admin, department manager, and department staff.