Support request notification to personel email

Thirsty Rock

Can an email be sent to my personal email notifying me that a support request was posted on this system so I can go to the system and respond?

I.E. blahblah@cox.net etc.?

If so, what has to be changed?

Kelli

Yes. You can set up email notifications in admin panel > settings under Alerts & Notices. Make sure your outgoing mail is configured.

More on configuring mail here: http://osticket.com/wiki/Email_Settings(http://osticket.com/wiki/Email_Settings)

Thirsty Rock

I noticed in the pop3 instructions it is designed for retrieving email messages from an external mail account.

Is there a way to just have OS Ticket get the ticket then send an alert to my external email account notifying me that a support request was received so I can go a computer and log in on OS Ticket and handle the request?

Or am I missing something. You help has been right tremendous so far and I appreciate it.

Thanks

Ted W

Kelli

Yes, see my reply in your other thread. :) It's all thre under alerts and notices.