Remove "Help Topic" from the new ticket -form

Abilnet

I've trying to find, where / how to totally remove the "Help Topic" -section from the new ticket -form - no success so far.

I have only one "department" and "help topic" in my configuration, but the new ticket -form still requires users to actually select a "Help Topic" of two possible choices ("select one" or "support") ...which, at least in my case, is totally unnecessary step for the client.

Managed to comment out the "telephone" -section, but not sure if the same is doable with the "Help Topic"? (which is required field)

So, I don't have any "departments" or so, that I could imagine a need for my site users to use such a thing... I'm after the simplest possible form for my users to submit.

Your tips appreciated!

Kelli

The simplest option would be to change it to a hidden input instead of a select box and hard-code the value in there.

Abilnet

The simplest option would be to change it to a hidden input instead of a select box and hard-code the value in there.

Thanks for the tip! ...however, unfortunately I'm far away from a programmer, so I maybe need some hand holding...

What to exactly do in order to make the "Help Topic" hidden and have some selected at the same time? (required field, have to choose something)

Thanks for your help!

Kelli

in include/client/open.inc.php

<select name="topicId">

<option value="" selected >Select One</option>

<?

$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic');

if($services && db_num_rows($services)) {

while (list($topicId,$topic) = db_fetch_row($services)){

$selected = ($info==$topicId)?'selected':''; ?>

<option value="<?=$topicId?>"<?=$selected?>><?=$topic?></option>

<?

}

}else{?>

<option value="0" >General Inquiry</option>

<?}?>

</select>

to:

<input type="hidden" name="topicId" value="HELP_TOPIC_ID">

Replacing HELP_TOPIC_ID with the ID of the help topic you want to use.

Abilnet

Thanks so much Kelli for your helping hand, your solution worked great!

At the same time I commented out phone field and unnecessary "Reset" and "Cancel" -buttons. Now the form looks nice and simple from the end user point of view.

Thanks again Kelli, great help!

robbiedew101

I'm attempting to do the same and have followed the steps above, although every time I attempt to submit a ticket, I get the following message at the top of the page.

Unable to create a ticket. Please correct errors below and try again!

With no error messages below. Any ideas?

robbiedew101

Figured it out. I was attempting to replace HELP_TOPIC_ID with text as opposed to the Help Topic ID number.

jonathan1683

just registered to say thanks even after 10 failed captcha attempts :)