assign to staff

ma20045

I am new in this forum and I want thank everybody work on osticket because I really love it but there is some problems I want you help me.

in SCP (assign to staff) tab there is all staff members I don't like this and I want only appears the current staff logged in and the current staff logged in can not choose another staff member how I do this?

for your information I already update the following

include/staff/viewticket.inc.php

I update only the following:

before it was:

and now:

before it was:

$selected = ($info==$staffId)?'selected':''; ?>

and now:

$selected = ($thisuser->getid()==$staffId)?'selected':''; ?>

<select disabled="disabled" id="staffId" name="staffId">

<option value="0" selected="selected">-Select Staff Member.-</option>

<?

//TODO: make sure the user's group is also active....DO a join.

$sql=' SELECT staff_id,CONCAT_WS(", ",lastname,firstname) as name FROM '.STAFF_TABLE.

' WHERE isactive=1 AND onvacation=0 ';

if($ticket->isAssigned())

$sql.=' AND staff_id!='.db_input($ticket->getStaffId());

$depts= db_query($sql.' ORDER BY lastname,firstname ');

while (list($staffId,$staffName) = db_fetch_row($depts)){

$selected = ($thisuser->getid()==$staffId)?'selected':''; ?>

it's working fine but when I press (assign) it's showing me error can not assigne please help.

dohcjs

The data from disabled form inputs doesn't get posted

add this line:

<input type='hidden' name='staffId' value='<?=$thisuser->getId()?>'>

before this line:

<select disabled="disabled" id="staffId" name="staffId">

and you should be good to go.

ma20045

Dear dohcjs,

I added the line you typed and it's working fine thank you very much for your help :)

Best Regards...

dwilson

Admin cannot assign

Please note that this configuration works like a charm:) but one minor issue. The admin also cannot assign tasks to staff. Please look into it.

ma20045

Please note that this configuration works like a charm:) but one minor issue. The admin also cannot assign tasks to staff. Please look into it.

Dear dwilson,

thank you for your reply and I know that the admin cannot assign tasks to staff and also the staff cannot assign the ticket to another staff I want only the user logged in can assign the ticket that's what I want :)

Regards...