Change Default Text on "Support Ticket Request Created" Page

csf97

In which file would I find the text that is used by default on the "Support Ticket Request Created" page that the user sees when they submit a ticket?

I'd like to modify it and include the normal response times and weekend/holiday response times so that the submitters will know approximately how long they will have to wait for a reply.

Thanks!

hambros2001

Support ticket request created

You can find the text inside of file thankyou.inc.php wich is in /include/client/ folder.

macjonesnz

Putting ticket ID in this page

We had an issue with email problems that sending an email was no use, they needed to know ticket number on this web page.

So put this somewhere in the thankyou.inc.php file.

Your ticket number is: <?=$ticket->getExtId()?>

Now they can find their ticket number right after submit, even if they can't read their email.

masino_sinaga

We had an issue with email problems that sending an email was no use, they needed to know ticket number on this web page.
So put this somewhere in the thankyou.inc.php file.
Your ticket number is: <?=$ticket->getExtId()?>

Now they can find their ticket number right after submit, even if they can't read their email.

You should not display the ticket number right after the ticket submission. Please read this for your consideration: http://www.openscriptsolution.com/2009/08/27/never-display-the-ticket-number-after-client-submit-a-new-ticket(http://www.openscriptsolution.com/2009/08/27/never-display-the-ticket-number-after-client-submit-a-new-ticket)

Sincerely,

Masino Sinaga