Email format...send emails everything in a row

lendrod

Hello,

when i send a ticket back to a user the email is not formated.

Everything is in one line. The html-tags are shown and the link to the ticket is not complete.

Where can i format the emails?

dohcjs

Under admin panel->emails->email templates.

If the html tags are still showing within the emails there maybe a Format:($body) call after the template is loaded, which can we commented out if you would like to use html in the body of an email

(which I think is the way to go, who doesn't have an html capable email client these days?)

lendrod

This is what a have in my email:

-- do not edit --Sehr geehrte Frau / Sehr geehrter Herr: Pierre PabstDas Supportteam hat auf Ihre Anfrage / Supportanfrage eine Antwort erstellt= . Die Ticketnummer lautet: #229186 Folgende Meldung wurde hinterlegt:----------------------------------Das ist eine Test ob die Email nun gut aussieht.Vieleicht haben wir ja glück.Sonst müssen wir das alles mal formatieren.Wir hoffen, diese Antwort hilft Ihnen weiter. Falls nicht, senden Sie kein neues email, sondern ANTWORTEN Sie auf dieses Mail oder loggen Sie sich online ein und bearbeiten Sie die Tickets dort. http://sscsupport.campino.local/ticket/view.php?e=pierre.pabst@suedseecam=(http://sscsupport.campino.local/ticket/view.php?e=pierre.pabst@suedseecam=)

p.de&t=229186

We are using Outlook2010.

avtaruk

Email Format problem

Having same issue - Using 1.6 ST

Cash Kings

First of all the last two answers are spam. Please delete them. I also have the same problem. Also "=" showing up in url. Bump this thread as the answer given doesn't make sense to me.

answer given (please clarify fix)

Under admin panel->emails->email templates.

If the html tags are still showing within the emails there maybe a Format:($body) call after the template is loaded, which can we commented out if you would like to use html in the body of an email

(which I think is the way to go, who doesn't have an html capable email client these days?)