Attachments dont show.

CBBtim

I have set up a distro of OSTicket and have hit a problem with the way the system handles attachments. I have set up the attachments settings in the admin panel and it says all is ok. i have an attachments folder and it is writeable. I have also set up so it should pick up attachments on email.

but every time I look at a ticket or the attachments folder there are no attachments there.

Any advice please?

thanks

Tim

jph

All I know about it is that the first time I tried setting up an attachments folder, I got stumped entering the path correctly. You may need to enter a full path (which may include a lot of stuff you are not aware of, if you are on a shared host or something), or a relative path that may not start where you think it should.

Anyway, the simple answer is to create your attachments folder as a direct sub-folder of the "scp" folder.

So, in my case i created the folder domain.com/osticket/scp/attachments

...then check the permissions on this attachments folder.

Then, in the admin panel where it asks for the folder for attachments, I enter simply "attachments" (with no path, and no quotes). should work fine.

(and by the way, after you enter the folder name and click "Save Changes", if you entered a valid folder name then the text in the form will change to show you the full path to your attachments folder.)

Ocfreak

No it has not, unfortunately, although he helped create the folder for the image but the image is not stored ansich!

Here, the directory structure:

/ httpdocs / ticket system / scp / attachments / 0111

The folder was created 0111 by creating the ticket and add a picture but there is no image in the folder that is not uploaded!

gruss Ocfreak

bayteq

No it has not, unfortunately, although he helped create the folder for the image but the image is not stored ansich!
Here, the directory structure:
/ httpdocs / ticket system / scp / attachments / 0111
The folder was created 0111 by creating the ticket and add a picture but there is no image in the folder that is not uploaded!
gruss Ocfreak

I am also experiencing the same issue detailed here; have you made any progress in its resolution?

It's pretty baffling - files uploaded to a ticket from the admin panel are successfully emailed as an attachment to the client, but are not saving in the designated attachment folder (and only occasionally is a new empty directory created for it), nor is it possible to download the file from the admin or client ticket view.

Files uploaded from the client ticket view behave similarly, except they don't even get attached to the update notification email to the assigned staff member.

cde3879

I am also experiencing the same issue detailed here; have you made any progress in its resolution?
It's pretty baffling - files uploaded to a ticket from the admin panel are successfully emailed as an attachment to the client, but are not saving in the designated attachment folder (and only occasionally is a new empty directory created for it), nor is it possible to download the file from the admin or client ticket view.
Files uploaded from the client ticket view behave similarly, except they don't even get attached to the update notification email to the assigned staff member.

I too am having exactly the same problem.

Did either of you manage to fix it? It's driving me nuts - but it's reassuring to know I'm not the only one having this issue...

Cheers

cde3879

I too am having exactly the same problem.
Did either of you manage to fix it? It's driving me nuts - but it's reassuring to know I'm not the only one having this issue...
Cheers

I managed to get to the bottom of this problem so thought I would post my solution.

It was simply a case of turning off PHP safe mode within the Plesk hosting settings and it all started working fine.

Hope this helps someone!