Windows Server - Email Fetching

yourmna

My site is hosted at windows shared server so I do not have root access. I have install latest Osticket on yesterday. It is working fine in all meaning. Only one problem. The osticket is not creating ticket automatically. I have enabled autocron. I have setup POP email account.

The ticket creation on basis of staff activity is working ok. But how to allow auto fetching of emails so tickets can be created without staff activity? I can setup schedule task to visit certain php file. But not know what file need to execute.

I tried to visit directly http://domain.com/helpdesk/scripts/automail.php(http://domain.com/helpdesk/scripts/automail.php) this is not working to create ticket.

I tried to visit directly http://domain.com/helpdesk/upload/api/cron.php(http://domain.com/helpdesk/upload/api/cron.php) this is not working to create ticket. And showing 403 error.

I tried to visit directly http://domain.com/helpdesk/upload/scp/autocron.php(http://domain.com/helpdesk/upload/scp/autocron.php) this is not working to create ticket. And asking osticket authentication.

So please please help me to finalize the setting. I will be much thankful for you all.

Kelli

automail is only used for remote piping, which isn't what you're using...

You need to set up a scheduled task to run the api/cron.php script at regular intervals.

yourmna

Solved

Finally this matter is solved. Now I can run cron.php via browser. I setup a schedule task at hosting provider via control panel. This schedule task runs every 5 minutes and visit cron.php at my website.

I am thankful for peter for his cron.php file I found at this forum located at http://osticket.com/forums/showthread.php?t=2685(http://osticket.com/forums/showthread.php?t=2685)

But I need to change above file and add two more lines to execute two functions. Otherwise file at above link only fetching new tickets but not the reply of existing tickets. I am attaching my cron.php with these two added lines.

This (http://osticket.com/forums/showthread.php?t=2685(http://osticket.com/forums/showthread.php?t=2685)) also working for me if anybody wants to create scheduled visit to cron.php via cron job with http method.

Now everything is working fine for me.

Thanks for kelli who replied this thread.

[cron.zip](https://forum.osticket.com/assets/files/migrated/e/d77d66f29c24039467bb341505cb6e9.zip)

dynafish

But I need to change above file and add two more lines to execute two functions. Otherwise file at above link only fetching new tickets but not the reply of existing tickets. I am attaching my cron.php with these two added lines.

hey yourmna i had the same problem and the new cron.php fixed it. i'd like to get hold of your version to enable fetching existing tickets, but your upload hasn't been approved yet. could you post the code directly in a message, or could you PM it to me. many thanks.