Hi there
I keep getting spam emails from the same people and even though I've asked them to stop spamming our help desk, they persist with their blasted advertising...
I would love to be able to ban their email address so they can't post a support ticket. Will that ever be possible thanks?
Kind regards
Eva Browne-Paterson
You already can. Admin Panel > Emails > Banlist
Or from within the ticket view, select "Ban Email & Close" under the ticket actions.
Is there a way to create a link on the ticket.php page so that in one click you can ban the email and close.
I know that you can select it from the dropdown list and click go but there can be a lot of junk email at times and would greatly increase support's efficiency.
I tried to replicate what the select form does and created a link to:
<a href=\"?id=$id&a=process&do=banemail\">
However that did not work.
